Stine Carina Loud
Head of Digital CX GN GroupDay 2 | 13th May
14:25 Case Study: How to enhance the overall customer experience across our digital help centers to empower customers to succeed in self-service
- Establishing real-time feedback loops to capture evolving customer needs across the journey
- Iterating UX design based on behavioural data and qualitative insight to remove friction and delight users
- Embedding insight-led decisions into cross-functional design sprints to increase NPS and retention
Check out the incredible speaker line-up to see who will be joining Stine.
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