Stine Carina Loud
Head of Digital CX GN GroupDay 2 | 13th May
14:25 CASE STUDY: How to empower customers to succeed in self-service and enhance the overall customer experience across your digital help centers
- Establishing real-time feedback loops to capture evolving customer needs across the journey
- Iterating UX design based on behavioural data and qualitative insight to remove friction and delight users
Check out the incredible speaker line-up to see who will be joining Stine.
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