Jukka Tukiainen

Head of Loyalty & Personalisation Stockmann

Jukka is an awarded customer-focused digital leader, and AI enthusiast. With over 20 years of experience in digitalization, innovation, and cross-functional team leadership, he is passionate about creating and delivering world-class digital products that exceed customer expectations. He has worked with small startups to Global giants and leading Finnish companies across various industries, e.g. Telia, Suunto, Outokumpu, Nokia, Cargotec, and Veikkaus, building strategies to accelerate digital growth, exploring new market trends, and leveraging technologies.

Day 2 | 21st May

9:20 AM PANEL INTERACTIVE – Keeping customers in: How can you systematically implement loyalty and personalisation to drive repeat purchase

Creating engagement loops to maintain customers’ interest and ensure their loyalty to your brand
Leveraging customer data from loyalty programs to identify cross-selling opportunities
Understand the final impact on the customer’s experience and how it leads to greater customer lifetime value

30 mins panel – 15 mins group discussion

Check out the incredible speaker line-up to see who will be joining Jukka.

Download The Latest Agenda