Anne Katherine Nissen

Anne Katherine Nissen

Global Experience Design & Journey Lead H&M Group

Day 1 | 12th May

9:40 PRESENTATION: How we turned AI ideas into scaled impact in cross-functional journeys

  • How AI hackathons and rapid prototyping unlock scalable insights across complex organisations
  • Establishing cross-functional collaboration, trust, and shared ownership across product, CX, and data teams
  • Using customer service data for managing journeys and quantifying cost and priorities

Check out the incredible speaker line-up to see who will be joining Anne Katherine.

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