Andreas Drougge

Chief Technology Officer Bagaren och Kocken AB

Andreas is a driven, passionate, dedicated, and hands-on commercial CTO that has worked in the IT industry for almost 20 years. He started his career as a developer and worked his way through different roles and have the last 10 years work in leadership positions. He has experience in all aspects of strategy, defining, building, scaling, monitoring and successfully launching software and products.

Day 1 | 20th May

12:15 PM PRESENTATION - Implementing AI for localized engagement: How to set up automation for seamless customer interactions across all channels and geographies

Exploring real-world AI applications in working with local agents, ensuring alignment with cultural nuances and effective communication across all digital channels
Learning the fundamentals of setting up AI, including the necessary data, tools, and strategies for auto-writing, translations, and maintaining a consistent tone of voice across platforms
Understanding how integrating AI into ticketing systems and communication channels can lead to cost savings, 24/7 availability, and improved customer service

Check out the incredible speaker line-up to see who will be joining Andreas.

Download The Latest Agenda